Refund policy

1. How do I Process a Return?
Need to make a return? No problem! Your packing slip includes a pre-printed return address label for your convenience.

Please note, the label isn't prepaid—you'll need to purchase postage from your preferred carrier (UPS, USPS, or FedEx).

Get started by visiting "Print My Return Label" located in your Enchanted Bounding account by accessing the Account Log In page. After printing the label, attach the label to the top corner of your return box. 

For detailed instructions and helpful tips, check out our Self-Serve Returns & Label Printing Instructions Page We're here to help!

2. Return Deadline 
Returns and exchanges are accepted within 30 days from the purchase shipment date.

3. Item Condition 
Items must be in original condition, with all packaging, instructions, and paperwork included.

4. Watches
Watches must be returned with all original links.

5. Online Orders
Refunds will be issued to your original payment method, minus any delivery charges.

6. Refund Processing
Refunds will be processed once the return is approved and will take approximately 5 business days from the date we receive your return. 

7. Refund Deposit
Refunds are estimated to reflect in your account within 5-7 business days yet this can vary depending on your financial institution.

8. Payment Method
Refunds will be issued to the same payment method used for the original purchase.