Shipping policy

Last Updated: 02/01/2025

At Enchanted Bounding, we are committed to ensuring that your order arrives safely and securely. We take the utmost care in packaging, handling, and shipping all items to provide a smooth and worry-free experience. Below is an overview of our shipping practices and the steps we take to ensure that your order reaches you in perfect condition.

1. Packaging Standards
We use high-quality packaging materials to protect your items during transit. Every order is carefully packed to minimize the risk of damage and to keep products secure throughout the shipping process.

2. Shipping Providers
We partner with reputable shipping providers, such as FedEx, UPS, USPS, DHL, who offer reliable, trackable, and insured shipping options. We choose providers based on their ability to deliver on time and handle packages with care.

3. Tracking and Notifications
Once your order is processed and shipped, we will send you a confirmation email with tracking information so you can monitor your shipment every step of the way. Our customer support team is available to assist with any tracking questions or concerns you may have and can be reached through our Contact Us Page.

4. Secure Delivery 
We will require a signature upon delivery for high value items to prevent theft or loss.

5. Delivery Updates
We’ll notify you of any potential delays or changes to your delivery schedule. 

6. International Shipping and Customs
For international orders, we comply with all applicable export and import regulations. Customers are responsible for any customs fees, duties, or taxes that may apply, as these vary by destination country. We work closely with our shipping providers to ensure safe international delivery.

7. Missing, Damaged, or Lost Packages
We strive to ensure every package arrives safely. However, in the rare event that your order arrives damaged, is missing items, or is lost in transit, please contact us within 7 days of receiving (or expected delivery date) at Contact Us Page. We will work with you to resolve the issue, either by replacing the item or issuing a refund if applicable.

8. Order Processing Time
Please Note: Some products require a processing time of 1 to 3 business days. Kindly review the item's listing for the estimated processing time.

Important Information: Order Processing Time refers to the period we need to prepare your order before it is shipped. This is different from the Delivery Time, which is the time it takes for your order to reach you after it has been shipped. Please factor in both the processing and delivery times when estimating your total order timeframe.

9. Estimated Delivery Time
Delivery times for orders typically range from 3-5 business days or 7-12 business days, depending on the item and destination.